HOW TO REGISTER YOUR PURCHASE

In order to register your BR CustomĀ® Bamboo Flooring for proof of purchase please fill out the form below and send it to Custom Surface with a copy of your receipt.Please mail, scan, or fax your form and receipt to:

Note if you plan to scan a copy of the form and receipt to us please use Proof of Purchase as the subject line.

Custom Surface
18167 E. Petroleum Drive
Suite A
Baton Rouge, LA 70809
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 866-533-1350

If you need further assistance please contact us.

REGISTER YOUR PURCHASE FORM

* We strongly suggest that you keep a copy of your receipts for your records

WHY SHOULD YOU REGISTER YOUR PURCHASE?

Warranty: By registering your purchase you activate your 35 year warranty. Once registered it is apart of our Company's records, so if your product should fail within the specified warranty period it will be easy for one of our customer service representatives to know immediately when your flooring was purchased and be able to assit you in resolving the issue.

WHAT SHOULD I DO IF I'M EXPERIENCING PROBLEMS WITH MY FLOORING AFTER IT HAS BEEN INSTALLED?

If you have purchased BR CustomĀ® flooring, have installed it, and have problems with it promptly notify Custom Surface of the damage. Please send a detailed email, a customer complaint form, and photots of the damage to This email address is being protected from spambots. You need JavaScript enabled to view it. . Please provide information such as from whom the flooring was purchased, supply type of flooring, and a description of the problem. You may find the customer complaint form and further instructions below.

Customer Complaint Form